The Challenge
Relocating to a new city like Kigali involves many practical steps — from obtaining a visa and finding housing to setting up essential services and adapting to the local culture and language. Without local guidance, this process can quickly become confusing, time-consuming, and overwhelming. It is easy to make mistakes that lead to delays, unnecessary stress, and extra costs.
Our Solution
We provide hands on and step-by-step support to help you settle in quickly and with less stress in Rwanda. Your Relocation Buddy acts as your guide helping you adapt quickly in your new life in Kigali. You don’t spend weeks trying to understand systems, searching for services, or guessing what to do next. You are guided through each step in a simple, practical way.
What Your Relocation Buddy Does for You
Airport Meet and Greet
Your Relocation Buddy will meet you at the airport, transfer you to your accommodation. From the time you land in Kigali until you are fully settled, your buddy will be with you making sure your transition is smooth and effective
House Viewing and Tour
Your Relocation Buddy guides you through house viewings and the lease signing process, helps you purchase essential household items, set up a local SIM card, and open a bank account. Throughout each step, your buddy ensures you are not overcharged or taken advantage of.
Culture and Language
Your Relocation Buddy will be your cultural guide, language teacher, and translator, helping you understand Rwanda cultural norms and behaviors so that you can navigate daily situations with clarity and confidence.
Continuous Support
Your Relocation Buddy remains available throughout your settling process, ready to answer questions by phone, WhatsApp, or email. You can reach out anytime for quick guidance, helping you resolve issues, make informed decisions, and move forward with confidence.
How It Works
🟢 Step 1: Consultation & Planning
We start with a consultation call to understand your needs, timeline, and priorities. Based on this, we create a clear relocation plan tailored to your move to Rwanda.
🟡 Step 2: Pre-Arrival Preparation
Before you arrive, we guide you through what to prepare and help you plan your arrival logistics. You’ll know what to expect and how to get started from day one.
🔵 Step 3: Arrival & Orientation
Your Relocation Buddy meets you at the airport and supports you through your first days in Kigali. We help you set up essentials, get around the city, and understand your new environment.
🟣 Step 4: Settling In Support
You receive ongoing support to settle in smoothly. This includes housing, resident permit, sim card and banking etc..., In your first 5 days you will have a free car and driver to move around easily.
Relocation Buddy Packages
Services
Relocation Buddy Silver
Relocation Buddy Premium
-
Pre-arrival Consultation call
-
One hour pre-arrival cultural awareness session
-
Pre-arrival whatsapp text / email communication to answer all your relocation questions in Rwanda
-
Local language (Kinyarwanda) lessons
-
Airport Pick Up
-
Relocation Resource Books (Moving to Rwanda Guide Book & Rwanda Cultural Awareness Guide Book)
-
On-ground SupportAirport meet, greet and pick up
-
House Search
-
Visa & Permit Assistance
-
Help you buy a car
-
One-on-One Cultural Mentorship Sessions.
-
A free car and driver to guide your first 5 days in the country.
Unlimited pre-arrival whatsapp text / email communication to answer all your relocation questions in Rwanda
One month pre-arrival whatsapp text / email communication to answer all your relocation questions in Rwanda
8 hours of local language (Kinyarwanda) lessons
6 hours of local language (Kinyarwanda) lessons
10 hours of in-country support (shopping, sim-card, money Exchange, open bank account, set up utilities, etc..)
6 hours of in-country support (shopping, sim-card, money Exchange, open bank account, set up utilities, etc..)
Tandi & Francis
“When we made the decision to move to Rwanda, from England, we were extremely aware that we may lack the practical and cultural knowledge needed to achieve our vision. Filling this knowledge gap quickly was extremely important for us mainly because we have five young children and so we were mindful that they have a smooth transition once we moved.
That’s why we were extremely relived to discover that Justin provided a service that was thorough and flexible enough to cater for our various needs. He created a bespoke passage that allowed for us to secure & furnish a family home, set up all the necessary utilities and purchase a reliable car, all within a month of our arrival.."
Customers' Reviews
Carl Garrood
“From my experience relocating from England to live in Rwanda, the Relocation Buddy service provided by Justin's company has been priceless. The challenges presented from cultural, language, travel, and commercial/legal, differences in Rwanda would be overwhelming, and very time-consuming, to an unaccompanied novice arriving here. In a single month with Justin at front and by my side, I have achieved amazing progress in settling in and relaxing in this wonderful country. Justin's professionalism, negotiation skills, attention to detail, and sensitivity to cultural differences are admirable. For anyone anxious about moving to Rwanda, they can rest assured that a 'Relocation Buddy' is all they will need for a smooth, stress-free, and enjoyable process, and highly recommended, if not essential."
Alyson Key
“I recently relocated to Rwanda from the U.S., and several people recommended contacting Impact Route. I messaged Justin to find out if he could assist me in securing an apartment. He responded promptly and professionally and took the time to answer all of my questions about the process of renting an apartment in Kigali, which, in some ways, is different from in the U.S. Justin also went the extra mile by meeting with me and the landlord to negotiate the details of the rental contract, which I believe made all the difference in securing the apartment. If you're considering a move to Rwanda, I can't recommend Impact Route enough. Justin's expertise and commitment will undoubtedly ease your transition."